SHIPPING & RETURNS
STANDARD REGISTERED SHIPPING (2-7 BUSINESS DAYS)
Standard registered shipping is available for $6.95 on orders under $60.00 and will take between 2-7 business days to arrive depending on your location. All Australian orders over $60.00 will receive standard registered shipping for FREE. Tracking is included in our standard registered shipping option meaning that once your items are posted you can track the location of your order at any given time.
EXPRESS SHIPPING (1-3 BUSINESS DAYS)
Express shipping with tracking is available for $9.95 on orders under $80.00 and will take 1-3 business days to arrive depending on your location. All Australian orders over $80.00 receive upgraded postage to express for FREE!
Please note when ordering a “pre-order” item as well as other in stock items your order will be posted all together once the pre-ordered item is back in stock. If you would like your items to be posted separately then you will need to make seperate orders.
HAVEN'T RECEIVED YOUR ORDER?
If you have not received your order after the 7 business day threshold for standard registered delivery please contact us immediately and we will work out a solution. We allow one week (five business days) after the estimated arrival date for postage enquiries as we understand that sometimes there can be delays.
** ORDERS PLACED BEFORE 12pm (SA TIME) WILL BE POSTED ON THE SAME DAY ** Please note shipping & handling times may be delayed during sale periods.
If you happen to receive a product that has been damaged through the shipment process or has a manufacturing fault, please email us a description and photograph of the fault within 14 days of receiving your item. If your item has been unworn we will happily offer you a full refund, an exchange for a different product, or a replacement product sent to you through express post.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. This includes but is not limited too surface scratches, tarnished metal caused by contact with chemicals such as perfumes/skin care and the loss of stones/pearls. Unless the product was received with the fault and we were notified within the 14 day post delivery timeline, the product will not be accepted for a return/refund.
We cannot offer exchanges or refunds because you have changed your mind, make your selection carefully. Earrings especially are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty - with strictly no exceptions.