SHIPPING & RETURNS
STANDARD UNREGISTERED SHIPPING (2-7 BUSINESS DAYS)
Standard unregistered shipping is available for free on all orders under $75 Australia wide. Orders are posted in a padded bag and will take between 2-7 business days to arrive depending on your location. Tracking is not included in our standard unregistered shipping option meaning that once your items are posted we are unable to pin point the location of your order at any given time.
** PLEASE NOTE ** Choosing our unregistered shipping method means you take the risk when your items are posted. JT Luxe is not accountable for any complications with the postage system or orders that are not received once they leave us. If registered post is preferred, there is a "Standard Registered Shipping" option with tracking included which is explained below.
STANDARD REGISTERED SHIPPING (2-7 BUSINESS DAYS)
Standard registered shipping is available on all orders under $75 Australia wide for the price of $6.95. Orders are packaged in one of our JT Luxe gift boxes and sent via Australia Post. Just like our free unregistered post, orders take between 2-7 business days to arrive depending on your location. However, with registered shipping you will receive a tracking number within your shipment confirmation email where you can track your items along the shipment process.
EXPRESS SHIPPING (1-3 BUSINESS DAYS)
Express shipping with tracking is available for $9.95 on orders under $75 and will take 1-3 business days to arrive depending on your location. Orders are packaged in one of our JT Luxe gift boxes and sent via Australia Post. All Australian orders over $75 receive upgraded postage to express for FREE!
Please note when ordering a “pre-order” item as well as other in stock items your order will be posted all together once the pre-ordered item is back in stock. If you would like your items to be posted separately then you will need to make seperate orders.
HAVEN'T RECEIVED YOUR ORDER?
If you have not received your order after the 7 business day threshold for standard registered delivery please contact us immediately and we will work out a solution. We allow one week (five business days) after the estimated arrival date for postage enquiries as we understand that sometimes there can be delays. Items that customers have chosen to purchase with free unregistered shipping do not come with tracking and as stated above are not covered for loss.
INTERNATIONAL ORDERS (6+ BUSINESS DAYS)
International orders have a varied flat rate cost depending on the location, which includes tracking. Depending on your location the delivery time will differ, however you will receive an estimated timeframe within your order confirmation email.
** ORDERS PLACED BEFORE 12pm (SA TIME) WILL BE POSTED ON THE SAME DAY **
If you happen to receive a product that has been damaged through the shipment process or is faulty, please email us evidence of the issue within 7 days of receiving your item/s and we will work together to find the solution that best fits you. We will happily offer you a full refund, an exchange for a different product, or a replacement product sent to you through express post.
We cannot offer exchanges or refunds because you have changed your mind. Make your selection carefully. Pierced earrings especially are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.